FAQs
Frequently Asked Questions
When will my order ship and arrive?
Most orders are processed and shipped within 1–2 business days, though some may go out the same day. Delivery typically takes between 4–7 business days. In the rare event of a delay, we’ll communicate it clearly—often this will already be noted on the product page. At Shop Unplugged, we prioritize fast, reliable shipping and keep you updated every step of the way.
What forms of payment do you accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Google Pay for added convenience.
What’s your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For full details, please see our Return Policy linked at the bottom of this page.
Can I cancel my order?
Yes! You can cancel your order for a full refund before it ships. Just email us immediately at support@shopunplugged.com. If the order has already shipped, our standard 30-Day Return Policy will apply.
What should I do if my item arrives damaged?
Please inspect your package carefully at the time of delivery. If you notice any visible damage—even to the box—note it with the carrier before signing. If you're unsure, we recommend signing with the note "possible damage." If damage is confirmed, send photos to support@shopunplugged.com, and we'll take care of a replacement or refund quickly.
How do I place an order?
Ordering is simple! Click "Add to Cart" on the item you'd like, proceed to checkout, and enter your shipping and payment information. Once completed, you’ll receive an order confirmation. Prefer to order by phone? Call us at 888-780-4480 and we’ll assist you directly.
When will I get tracking information?
Once your order is confirmed, you’ll receive an email with your receipt. As soon as your order ships, we’ll send a follow-up email with a tracking number so you can monitor its progress in real time.
Will I get an email confirmation?
Absolutely. Every order receives a confirmation email sent to the address you provide at checkout. Be sure to enter your email correctly to avoid missing updates. We recommend keeping this email for your records.
Do you charge sales tax?
Sales tax is only applied to orders shipping within Illinois. If you're outside Illinois, you won’t be charged sales tax—this could mean major savings compared to other retailers.
Can I make changes to my order after placing it?
Yes—just email us at support@shopunplugged.com as soon as possible. If the item hasn't shipped yet, we’ll update your order for free. If there’s a price difference, we’ll either credit your account or send you a secure invoice for the balance. You can also contact us directly at 888-780-4480 for urgent changes.